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Frequently Asked Questions
Can you work on low-e glass? How about tempered?
Yes, we can work on both. In fact, most windows we work on are low-e, and the polishing process does not disturb either the low-e film or the seal of the window. All types of glass can be repaired: tempered, plate glass, tinted, beveled glass, auto glass, and even mirrors.
Isn't it true that polishing glass will cause distortion?
Not so with our technique. We have perfected the art of polishing glass and can achieve distortion-free results each time. Unique pads and compounds allow us to remove scratches ranging in depth from .004" (deep enough to catch your fingernail) to .020" with no distortion! With a little extra time and care, even severe scratches with chipped glass fragments and dust throughout the damaged area can be successfully repaired, such as those commonly associated with graffiti.
How does it work?
Removing scratches and surface damage from glass involves a multi-stage grinding and polishing process. After selecting an abrasive grinding disk that is matched to the severity of the damage, we remove glass stock until the damage is gone. This first step is critical to a successful repair and requires patience and skill. Second, finer abrasives are used in preparation for the third step, which is the final polishing stage. After polish the glass looks as good as new.
What caused this damage?
There could be a number of things. In residential and commercial construction, scratches are often caused by razors, mortar, stucco, ladders, sanders, window production, window installation… the list goes on. Mineral deposits from sprinkler systems and graffiti are problems commonly encountered in building management. With automobiles, the causes are usually old windshield wiper blades and makeshift ice scrapers. All of these can be successfully repaired.
Should I repair or replace?
While we certainly advocate repair as often as possible, there are some situations that might make glass replacement necessary. For example, if scratches are within 1/2" from the edge of the glass or window, it may not be repairable with the polishing process. Typically, chips, holes, and bubbles cannot be refinished. And if scratches cover the entire surface area of the glass, it may be repairable, but generally at a cost that exceeds replacement.
Can you work on eyeglasses or watches?
We do not work on jewelry or anything of the kind.
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